Services & FAQ
Got Questions? We Have Answers!
Here are some reminders and helpful tips for when
you drop your car off for repairs
Please understand that parts are our biggest nemesis in the industry. There are constant back-ordered parts and shipping delays that prevent us from Promising you a specific date for your vehicle to be ready. We do everything possible to complete your vehicle promptly, but we have no control over parts regarding the manufacturer’s availability. Thank you for your understanding in this matter.
Please ensure that your vehicle has a minimum of ¼ tank of gas at the time of drop off. If your vehicle repairs require road testing after repairs to ensure everything is complete, we need to have gas in the car. If we have to put gas in your vehicle, we will have to charge $4.00 a gallon, and the price may vary depending on the price of gas at that time. There will be a 15% mark up on the gas to cover gas and labor to fill up the tank.
Please be on time for your appointment as we space out our appointments every half hour. We try very hard to spend time with our customers to ensure that all their needs, questions, and concerns are met. Thank you for your understanding and cooperation.
If you need a rental car, please ensure the insurance company has communicated with the rental department for your reservation. Please ensure that you have all the required items with you before you go to the rental department. They require a valid driver’s license and a credit card for a deposit fee. Most rental companies will not accept bank debit card.
Please understand that we do book out the repairs based on our shop capacity. We do not want to bring you in, and your car sits at the shop without being worked on. We take our customers’ safety very seriously and only want vehicles stored inside at night with nothing being left outside, if possible.
When you drop off your vehicle, please remove any items from your vehicle, if possible. We are not responsible for any items left inside your car. If we have to work on the inside of the car, we may have to remove any of the items in the affected area to repair the vehicle safely.
Q: Why is my vehicle not done when they initially told me?
A: When we look at your vehicle, it is a visual estimate only until we can take off the panels needed to see any additional damage. Until this is done, we can only speculate how long the vehicle may be in the shop at the time of the original estimate.
Q: Now that you have found additional damage, when will my car be done?
A: This is still a hard question to answer because there are so many variables that go into fixing your car. We give you an estimated delivery time, but that can change many times during the repair, especially if there are parts involved.
Q: How long do I have a rental?
A: You may want to check your policy to see what it states on your rental car coverage. Most policies typically have a 30-day maximum or a dollar limit on what you are allowed.
Q: What do I have to do to get into the rental car?
A: The best thing to do is call the Rental car company that your insurance is contracted with to make sure they have everything they need to get you in and out as soon as possible. Most rental car companies require a credit card to put a $50.00 hold. The price may vary, a valid driver’s license, and proof of insurance is also required.
Q: Why are my parts taking so long to get?
A: Parts are our biggest nemesis. We are unable to control what is available from the manufacturer. We do try to be diligent in returning your car to you as quickly as we can.
Q: Who will pay for my rental if my job takes longer than 30 days to complete?
A: Unfortunately, in most cases, the insurance company will only pay the maximum amount, and that is all. The shop would evaluate the situation. The shop would only pay for a rental if there was a delay that we caused like technician sick, parts not ordered on time, etc. If it was due to circumstances out of our control, for example, a back-ordered part from the manufacture, there is nothing we can do at that point.
Q: Why do I have to authorize repairs and supplements?
A: Your insurance will give us an ok, but you are the vehicle owner, and you have to authorize what we do on your vehicle. If you do not authorize the repairs, the shop will be unable to continue until we get authorization from you.
Q: Why do I have to authorize and possibly pay for a diagnosis on my vehicle when I know that it was not there before the accident?
A: The law requires you to authorize any repairs to be done on your vehicle, and that includes diagnosing any mechanical issues. We hear many times that customers say that, since the accident, my transmission slips, and my window does not roll upright, there is a check engine light or ABS light on. Even though we understand that you know your vehicle better than we do, we are still required by law to get your authorization and advise you of the out of pocket expense that may occur if the issue is determined not to be part of the accident.
Q: Who determines if my issues with the car are accident-related?
A: All mechanical issues are sent to a mechanical shop to scan and diagnose the issue’s cause. The information that is provided to us will be forwarded to the insurance company. It is up to your insurance company to either authorize or deny the issue. Any questions will need to be directed to them at that point.
Q: Why is there a charge for gas?
A: We require that the vehicle be dropped off with at least a ¼ tank of gas. We require this because when we do our quality control inspection after the vehicle is repaired, many vehicles require a test drive. If there is no gas in the vehicle, we cannot perform the test drive, leading to problems with your car once you take possession. That is the last thing that we want to happen.
Q: Why are you putting aftermarket parts on my estimate?
A: We write the estimate based on the policy information that is provided by your insurance company. We do our best to match the non-oem part prices, but sometimes we just can not come close. If there is a question on the policy, you will need to reach the agent who wrote your policy and talk to them about the parts usage. Some insurance companies offer an “OEM endorsement” policy, which means you get OEM parts as long as they are available.